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As we are getting into the busy holiday season, I find that it is getting harder and harder to get excellent customer service. Not ONLY customer service; also the way we interact with each other and ourselves. Here are methods I follow, to start to create a pattern of excellent customer service. Always Know Your Read More
Have you ever heard someone say, “Actually, I have to admit that I think I am really bad at managing other people? My staff all hate me and I’m incapable of doing my job”. The answer is no, of course. No one says this either because they don’t believe it, or because they don’t want Read More
It’s time to design your future. “You may have to fight a battle more than once to win it.” -“Margaret Thatcher”Failure. Even the word sounds bad, doesn’t it? That is because since the time we were just young children we were taught that failure was bad. But is that true? Is failure bad? Let’s consider Read More